Uh-oh! 😕 Having trouble redeeming your code? Don’t worry—we’ve got a few quick tips to help you get back on track.
📩 First things first:
Double-check the instructions we sent to your email 📬. You'll find them in your order confirmation and also on the product page on our website.
🚨 Important:
Make sure you strictly follow the redeeming instructions we provide.
If you enter the code on an unauthorized website, there is a high risk that it's a phishing site, and your code could be stolen and used.
Unfortunately, we cannot refund codes that have been redeemed elsewhere. Stay safe and only use the official redeem link we give you. 🔒
Make sure you’ve purchased the correct code for your country.
Most of our products are country-specific, and codes will only work in the country they were intended for.
✅ Try these steps:
🔁 Code vs. Serial Number
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Make sure you're entering the code—not the serial number (sometimes they're swapped!).
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If the code isn’t working, try using the serial number instead—it might just do the trick.
🔍 Watch out for typos
Double-check for any mix-ups between letters and numbers:
- "O" vs. "0"
- "I" vs. "1"
- Carefully re-enter the code to make sure everything is correct.
🔄 Refresh and Retry
Sometimes a simple page refresh can solve the issue!
📱 For mobile top-ups
Please contact your mobile provider directly if your top-up isn’t working.
🔗 Use the correct redeem link
Only use the redeem link provided in our instructions—do not use any other link.
Please contact Customer Service for assistance and attach a screenshot of the error message to your request. This will help us investigate the issue.