Our codes are generated instantly at the time of purchase and are never kept in stock. This ensures they cannot be used before being sent to you.

If your code shows as already used, we recommend contacting the provider to request the exact date and time the code was redeemed. Additionally, please provide a detailed account history (for platforms like Steam or Apple, for instance) to confirm that the code has not been redeemed on your account.

Once you have these details, share them with our Customer Service team so we can initiate an investigation.

We also want to caution you: if you purchased the code in exchange for a product, service, payment, loan, delivery, or anything similar, it is likely you have been targeted by a scam. For more information, please refer to our fraud and scam section.