As soon as the order process fails or isn’t completed, the payment will be released and refunded to your account immediately. Sometimes it appears as if the payment succeeded because you received a confirmation from your credit card supplier. In that case, the amount is reserved; this reservation will automatically be released instantly by us, after the failed payment.
It may take up to 5 business days for your credit card supplier to process this.
If you have questions about this, your credit card supplier.
If you still think the payment was successful, please send us a screenshot of the transaction via the request link underneath this article.