Once you purchase a top-up code, we cannot refund the amount paid. You're probably wondering why. After payment is processed, we immediately send you the top-up code. Afterward, we can no longer verify whether the code has already been redeemed or will be used in the future. Furthermore, when you purchase a top-up code, we always ask for your consent to waive your right of return.

Do you suspect that the top-up code we sent you is faulty?
 

The code we sent you cannot be redeemed with the provider because it contains an error? If so, please send us written proof from the provider. Providers include Spotify and PlayStation. Once we receive this proof, we can generate and send you a new code.

You can send us the information HERE