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I purchased the wrong product or for the wrong country

We understand that in the heat of the moment, it can happen that you select the wrong product or the right product for the wrong country. Unfortunately, once a top-up code has been sold, it cannot be resold or exchanged. We'd like to explain why. We cannot verify whether a sold top-up code has already been redeemed or will be used in the future. This is similar to top-up cards purchased in stores. Once the code on those cards has been revealed, the card cannot be resold.

 


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We’re always there to help. Send us a message and we’ll get back to you within 24 hours.

I purchased the wrong product or for the wrong country

We understand that in the heat of the moment, it can happen that you select the wrong product or the right product for the wrong country. Unfortunately, once a top-up code has been sold, it cannot be resold or exchanged. We'd like to explain why. We cannot verify whether a sold top-up code has already been redeemed or will be used in the future. This is similar to top-up cards purchased in stores. Once the code on those cards has been revealed, the card cannot be resold.

 


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 24 hours.