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My code could not be retrieved immediately

In some cases, it's necessary to check your payment manually. This happens when our security system indicates there's a reason for this. We aim to complete this check and send the order within 24 hours on business days. If you haven’t received your code after 24 hours, please submit a request via the link underneath this article. In some cases, we may ask you to provide us with more information (like a proof of payment) before the order can be approved. This is necessary to ensure your safety.


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