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Topping up my phone credit was unsuccessful

Have you received an email saying your top-up was unsuccessful? Please first double-check the information you provided while ordering:

  • Is the number you entered still active?
  • Is it a prepaid number?
  • Did you select the right phone provider?

If all of the above is correct, please [contact us](URL LINK). We'll find out what happened and make sure you can use your phone credit/data as soon as possible.

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