Top up online within 30 seconds
Receive top up voucher directly by email
Secure and reliable checkout

How can we help you?

I'm seeing charges that I did not authorize


Are you seeing charges on your bank account that you did not authorise? Do you suspect that someone is using your payment information without your consent? Do you not recognise charges coming from us? Then please contact customer service immediately. We take fraud, identity theft, and other unauthorized access very seriously. We can immediately cancel the account, and at your request, also block any further charges to your credit card or PayPal account.

Requests for further information on prosecution purposes must be submitted to the police.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 3 business days.

I'm seeing charges that I did not authorize


Are you seeing charges on your bank account that you did not authorise? Do you suspect that someone is using your payment information without your consent? Do you not recognise charges coming from us? Then please contact customer service immediately. We take fraud, identity theft, and other unauthorized access very seriously. We can immediately cancel the account, and at your request, also block any further charges to your credit card or PayPal account.

Requests for further information on prosecution purposes must be submitted to the police.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 3 business days.