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How can we help you?

My code doesn't work

 

Kindly follow the instructions we sent to your email along with your code. You can find them in your order confirmation, and on the product page on our website.

If your code isn’t working, try the following:

  • Ensure you’re entering the code, not the serial number, though sometimes, the code and serial number are inverted.
  • If the code does not work, try entering the serial number instead of the code—it might work.
  • Double-check for swapped numbers or letters.
  • Ensure you typed the correct characters, such as “O” instead of “0” or “I” instead of “1.”
  • Refresh the page and try again.
  • For mobile top-ups, reach out to your phone provider for assistance.
  • Only use the redeem link provided in the instructions—do not use any other link.
  • Still having trouble?
 

Is your code still not working?

Please contact Customer Service for assistance and attach a screenshot of the error message to your request. This will help us investigate the issue.

 


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 24 hours.

My code doesn't work

 

Kindly follow the instructions we sent to your email along with your code. You can find them in your order confirmation, and on the product page on our website.

If your code isn’t working, try the following:

  • Ensure you’re entering the code, not the serial number, though sometimes, the code and serial number are inverted.
  • If the code does not work, try entering the serial number instead of the code—it might work.
  • Double-check for swapped numbers or letters.
  • Ensure you typed the correct characters, such as “O” instead of “0” or “I” instead of “1.”
  • Refresh the page and try again.
  • For mobile top-ups, reach out to your phone provider for assistance.
  • Only use the redeem link provided in the instructions—do not use any other link.
  • Still having trouble?
 

Is your code still not working?

Please contact Customer Service for assistance and attach a screenshot of the error message to your request. This will help us investigate the issue.

 


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 24 hours.