After placing your order, a confirmation email will be sent to the address you provided during checkout. This email should arrive within one minute.
What if I don’t see it in my inbox?
Start by checking your spam, forums or promotions folder (if you’re using Gmail).
If you have previously marked one of our emails (e.g., newsletters) as spam, your email provider might automatically flag and block our emails. We recommend reaching out to your email provider to ensure our messages are not being blocked.
Still can’t find it?
It’s possible the email address entered during checkout was incorrect. Don’t worry—mistakes happen! Please contact to us, and we’ll assist you in locating your order.
In rare cases, there may be a technical issue causing a delay. If you haven’t received your confirmation email after 24 hours, contact us so we can investigate and resolve the issue for you.
Your order might also be under investigation. If this is the case, you should have received a verification message after completing your payment. This message will include instructions on how to proceed with the verification. Please follow those instructions, and you should receive further updates during the day.
Another possibility is that your payment did not go through. While it might appear as though you’ve been charged, the payment may have been cancelled. In such cases, the funds are automatically released back to the payment method you used for the purchase. Please note that this process can take some time depending on your payment provider.